Boys & Girls Club of King County
To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens.
This position is a support position and will work closely with the Network Coordinator. The Intake & Referral Specialist I is expected to be self motivated with the ability to work independently AND as a team player. The person in this position needs to have the ability to think strategically about process and engagement of youth, families and other stakeholders throughout the city and state.
The person in this position MUST have STRONG administrative skills, the ability to represent the network in the absence of the Network Coordinator and feel comfortable and capable with reaching out and engaging face to face with organizations, schools, city officials, citizens and the youth and families we serve from various ethnic groups.
The person in this position will be responsible over the intake and referral process which will include:
Title: Intake & Referral Specialist I
Performance Profile Source: Administrative/Case Management
Department: SE Seattle Youth Violence Prevention Initiative
Reports To: Network Coordinator
FLSA Status: Exempt
1. ASSIST IN THE DEVELOPMENT OF INTAKE AND SCREENING PROTOCOLS
- Working with the HSD Referral Coordinator, Central Area Network Coordinator and the SYVPI Director to develop intake and screening protocols, procedures, and screening
2. RECEIVE AND PROCESS REFERRALS TO THE NETWORK
- Reviewing screening forms for completeness and accuracy.
- Working with Central and Southwest Networks to ensure no duplication of referrals.
- Entering and assisting with the tracking of data in appropriate format.
- Transmitting all appropriate data to Referral Coordinator in a timely way
- Conducting intake screening and if necessary create a service plan for the youth. Intake Specialist may work with other relevant adults in the youth’s life, including family, teachers, probation officers, outreach workers, SPD community police officers, etc. to gather information necessary to complete the Intake Screen
3. REFER YOUTH TO APPROPRIATE SERVICES
- Consulting with other relevant adults as needed to decide which provider best serve the youth.
- Assisting with the connection, coordination, and collaboration with network-identified agencies, as necessary, to ensure youth is actively engaged in programs.
- Assisting with tracking and monitoring timelines to meet initiative reporting deadlines.The person in this position will assist the SE Network Coordinator with the following
1. Developing and maintaining Network
2. Monitoring Network Effectiveness
3. Building community awareness
4. Managing internal SYVPI Operations
5. Educating referral sources on SYVPI protocols and procedures.
6. Building collaborative relationships with referral sources and service providers.
7. Building of relationships with community-based organizations, residents, business owners, schools, police and other community stakeholders to ensure community understands the nature of outreach work and procedures, expectations and outcomes of the SYVPI.
8. Promoting community involvement in network program activities.
The person in this position will be a team player:
1. Attending appropriate staff meetings and participating in training as required.
2. Connecting, coordinating, and collaborating with fellow Intake Specialists.
3. Assisting with the office administration.
4. Performing other duties and tasks as assigned.
The person in this position will have the following minimum qualifications:
1. Bachelor’s degree (B.A.) from a four-year college or university w/ major in social work or a related field.
2. 2+ years of experience in social services/Case management with professional trainings desired.
3. Ability to communicate, in writing and verbally: by writing reports and business correspondence; speaking effectively before individuals, and public groups.
4. Competence with Excel, Access, Word, data entry systems and computerized database management.
5. The ability to maintain, analyze and interpret data.
6. Ability to interview, conduct community outreach or education in community-based organization, and communicate effectively with diverse populations, including school personnel, service providers, law enforcement, and parents of referred youth, and funders.
7. The ability to work with various ethnic groups, interpreters and translators.
8. The ability to maintain professionalism/be aware and manage personal bias and attitudes behind the scenes and in the field (Emotional Integrity).
9. Basic knowledge of youth development programming.
10. Basic Knowledge of marketing and system development with the ability to create marketing materials and correspondences.
11. Competence with Excel, Access, Word, data entry systems and computerized database management.
12. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
13. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
14. Conflict resolution skills.
15. Ability to utilize time management techniques to organize and prioritize work.16. Ability to be flexible and adapt to programming change.
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Boys & Girls Club of King County is an Equal Opportunity Employer.
Application Procedure:Please e-mail resume and cover letter to: firstname.lastname@example.org